Refund Policy
Paco Cart LLC
Paco Cart LLC aims to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be accepted for products purchased through our online beauty store.
1. Eligibility for Returns
We accept returns for eligible products within [7/14/30] days of delivery. To qualify for a return, the item must be unused, unopened, and in its original packaging. Due to the nature of beauty and personal care products, we may not accept returns on items that have been opened, used, or tampered with for hygiene and safety reasons.
2. Non-Returnable Items
Certain items may not be eligible for return or refund. These may include products that have been opened or used, items marked as final sale, gift cards, and any products that are not in their original condition or packaging.
3. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed to your original payment method within [5–10] business days. Processing times may vary depending on your payment provider.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us with details and supporting evidence such as photos of the item received.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.
6. Order Cancellations
Orders may be canceled within a limited time after being placed. Once an order has been processed or shipped, it may no longer be eligible for cancellation. Please contact us as soon as possible if you wish to cancel an order.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider first, as processing times may vary. If the issue persists, please contact us for assistance.
8. Contact Us
If you have any questions about this Refund Policy or need assistance with a return or refund, please contact us:
Paco Cart LLC
Email: support@pacocart.com